Return Policy

UNWANTED ITEMS
Fairy Bridge Woodcraft is happy to accept the return any unwanted items for a full refund, within 28 days of purchase, providing the following terms are met: All packaging must be intact so that the item is in a re-saleable condition You are able to provide a valid proof of purchase – this can be a copy of your receipt or your confirmation email. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).

FAULTY ITEMS
If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help. Please contact us by email before the item is returned. You must be able to provide a valid proof of purchase – this can be a copy of your receipt or your confirmation email.
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